Fulfillment Coordinator

Company

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

At Formlabs, our passion is designing and building powerful 3D printing tools. Our global fulfillment team makes sure that our products can be enjoyed by thousands of people around the world. Your role will be to support our fulfillment arm, ensuring a positive customer order fulfillment process.

Formlabs is expanding access to digital fabrication, so anyone can make anything. Headquartered in Somerville, Massachusetts with offices in Germany, Japan, China, Singapore, Hungary, and North Carolina, Formlabs is the professional 3D printer of choice for engineers, designers, manufacturers, and decision makers around the globe. Formlabs products include the Form 3, Form 3B, Form 3L, and Form 3BL powered by an advanced form of stereolithography (SLA) called Low Force Stereolithography (LFS)™ 3D printing, Form Wash and Form Cure post-processing solutions, Fuse 1 SLS 3D printer, and Form Cell manufacturing solution. Through its Factory Solutions offering for industrial users, Formlabs provides the factories of tomorrow with the flexibility and versatility needed for demanding, evolving industrial applications. Formlabs also develops its own suite of high-performance materials that continue to push the boundaries for 3D printing, as well as best-in-class 3D printing software

Mission

If you have a passion for problem-solving, working in a fast-paced environment, and are organized and efficient, we want you to join us as our Fulfillment Coordinator.

The Job

• Follow established fulfillment processes internally and externally
• Monitor inbound and outbound product flow
• Assist in inventory management, cycle counting, and inventory accuracy efforts
• Follow up on customer complaints and RMA’s
• Support our customer teams to provide best in class service
• Provide support for local and international shipping
• Assist in creation of system records for inbound and outbound shipments

Profile

You

• Can get things done in a cross-functional team environment
• Flexibility to work outside of office hours from time to time due to the global nature of the company
• Speak fluent English
• Can create a positive customer experience while maintaining efficiency
• Have strong organizational skills and an eye for detail
• Are comfortable multitasking and managing competing priorities